Emergency Maintenance and After Hours Procedure
AN EMERGENCY IS CONSIDERED AS A FAULT OR DAMAGE THAT IS LIKELY TO CAUSE INJURY, UNDUE INCONVENIENCE OR WHICH MAKES THE PREMISES UNSAFE OR INSECURE (FOR EXAMPLE BROKEN STAIRS). PLEASE REFER TO THE SITUATIONS OUTLINED BELOW
- Electricity/Dangerous Electrical Fault Check your fuse box for a blown or tripped fuse. Check for possible fault with appliances
or a power point. If there is still no electricity, please call 0403 232 447 by 9pm or the
next morning after 7am.
A Failure or Breakdown of the gas or water supply to the premisesIf the property is serviced by gas cylinders, please check that the cylinder is not empty
or switch over to the new cylinder. If there is still no supply, please call 0403 232 447
by 9pm or the next day.
Obvious gas leakCall 0403 232 447 immediately.
Failure or breakdown of an essential service or apliance on the premises for
hot water, cooking or heating where there is only one appliance providing
the serviceCall 0403 232 447 by 9pm or the next day after 7am.
Blocked drain or sewer
Do not attempt to clear the blockage by hosing or flushing, as this could make the situation
worse. A qualified plumber will be called to assess the blockage. Call 0403 232 447 by 9pm
or the next day.
Burst water pipe
Shut off the water at the meter. Call 0403 232 447 by 9pm or the next morning.
Storm damage/flooding to the building/serious roof leak
Call the State Emergency Service on 132 500 or lodge an online request for assistance via http://www.emergency.qld.gov.au/ses/, then call 0403 232 447.
If a fallen tree has caused damage to the property or is obstructing the driveway or road,
call the State Emergency Service on 132 500 or lodge an online request for assistance via
http://www.emergency.qld.gov.au/ses/ then phone 0403 232 447. If the matter is not
urgent, call your Property Manager on the next day.
Call 000, then call 0403 232 447 immediately.
Excessive neighbourhood noise
Call the police on 131 444.
If possible, secure the area until the next business day then call your Property Manager.
If unable to secure, call 0403 232 447 before 9pm.
Call the police on 131 444. Do not disturb the scene until Police are police have inspected
the property. Call 0403 232 447 if unable to secure the premises. Retain the Police
Report Number and advise your Property Manager on the next business day.
IF YOUR SITUATION IS NOT LISTED AS AN EMERGENCY REPAIR, IT IS CONSIDERED A ROUTINE, URGENT OR GENERAL MAINTENANCE REPAIR AND MUST BE BROUGHT OT OUR ATTENTION IN WRITING ON THE NEXT BUSINESS DAY